Customers have long been able to create and use bills of materials within the ERP system. A bill of material (also known as a BOM) basically groups together the set of components that make up a product or assembly.
Prior to release CRM 7.0, the sometimes vast amounts of BOM information that customers had maintained for their materials, equipment, and functional locations remained "isolated" within the ERP system. Now that the replication of BOM information is supported, it is possible to see this additional component information within CRM.
This video blog shows an example of how the service order creation process can be considerably accelerated when BOM information is made available via the Product Proposal function. Simply click on the screenshot to view…
Sarah Ann Minge is working in CRM Service Product Management, Walldorf.
