ERP Brazil: SAP Business One – Localized Portuguese Version By Andrew Karasev Platinum Quality Author

In previous short articles we have been discussing the options for international company (branches of multinationals with headquarters in US, UK, Australia, Germany, Italy, Portugal, Spain) to implement so-called localized MRP in Brazil. We covered Microsoft Dynamics NAV, AX, CRM. This small article is dedicated to SAP and its mid-market and small-to-midmarket MRP application – SAP Business One. SAP BO in Brazil is available in March 2006.

• Local taxes and regulations. CNAE, CPF, IE, IEST, IM – localization supports these rules and taxes

• Multilanguage. SAP BO has advanced language support in comparison to other localized ERPs: Oracle E-Business Suite, Navision, Axapta, JDEdwards – in SAP Business One you can switch language (from Portuguese to English for example) in the same user session for the same company. Multilanguage support in our opinion enables tight control to financial officers in headquarters for their Brazilian or any other overseas subsidiary.

• Transactional consolidation. SAP integrates SAP BO into its family of ERP systems. SAP BO has transaction consolidation module. Just to give you some excurse – you can use two mechanisms to get cross companies consolidated reporting – using data puling (and original currency historical exchange rate multiplication) mechanism – typical example would be FRx reporting for Great Plains, Solomon and other ERPs. Second and more reliable way is – transaction consolidation – when you physically move transactions (adjusted for the reporting currency) to the image of your subsidiary and then run report over your branches databases. Transactional consolidation makes SAP Business One attractive ERP option for Spoke-and-Hub ERP integration model, when subsidiaries use SAP BO and consolidate transactions to the corporate ERP – mySAP or SAP R/3

• Multicurrency. It is supported in all modules (just in case if you have experience working with multicurrency, available for the GL only).

• Customizations. SAP Business One SDK enables you to tune screens as needed, if you think that end-user intuitive modification is not sufficient. If you need to deploy local programmers – they should be experienced in COM objects programming.

• Competition. As you can expect – you see two types of competitors – local ERPs (Microsiga and Datasul to name major) and international: Oracle E-Business and JD Edwards, Microsoft Navision, Axapta and Solomon (Great Plains is not localized, but local support is available through Alba Spectrum)

If you need help – give us a call: São Paulo: +55-11-3444-4949, USA 1-866-528-0577, 1-630-961-5918, Europa: +44-20-8123-2580, +45-36-96-5520 or help@albaspectrum.com

Andrew Karasev is ERP consultant at Alba Spectrum Technologies (http://www.albaspectrum.com http://www.greatplains.com.mx http://www.enterlogix.com.br) - Microsoft Business Solutions Great Plains, Navision, Axapta, MS CRM, SAP Business One, Oracle Financials and IBM Lotus Domino Partner, serving corporate customers in the following industries: Aerospace & Defense, Medical & Healthcare, Distribution & Logistics, Hospitality, Banking & Finance, Wholesale & Retail, Chemicals, Oil & Gas, Placement & Recruiting, Advertising & Publishing, Textile, Pharmaceutical, Non-Profit, Beverages, Conglomerates, Apparels, Durables, Manufacturing and having locations in multiple states and internationally.

We are serving LATAM: Mexico, Peru, Brazil, Bolivia, Venezuela, Colombia, Ecuador, Chili, Paraguay, Uruguay, Argentina, Dominican Republic, Puerto Rico

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Call Center CRM Software

CRM is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships. To enable organizations to serve customers better and more efficiently, Customer Relationship Management (CRM) software is used.

The strategy of using a successful CRM is usually implemented through a software package designed to support these processes. There are some major areas that the CRM software focuses on including service-automated processes, personal information gathering and processing and self-service. The software attempts to integrate and automate the various customer-serving processes within a company. Customer information is stored for future use by the system. The company aims to make cost savings and enroll new customers by providing the customer quick and efficient service, and also maintains a ready to access database of the customer's information. CRM solutions can also be used to allow customers to perform their own service via a variety of communication channels. The CRM packages may also include contact management software stores, tracks and manages contacts, leads of an enterprise.

The package contains the enterprise lead management software that helps the firm to manage, track and forecast sales leads. Some of the types of CRM softwares are self-service CRM and survey management CRM softwares. Self-service CRM software enables web based customer interaction, automation of email, call logs, web site analytics and campaign management. Survey Software automates an enterprise's electronic surveys, polls, and questionnaires and enables customer preferences.

Many of the CRM packages can integrate with Windows-based packages combining email, calendars, contacts, and tasks and much more into one powerful yet easy to use program.

Call Center Software provides detailed information on Call Center Software, Call Center Software Solutions, Call Center Monitoring Software, Call Center Recording Software and more. Call Center Software is affiliated with IT Help Desk Software.

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